The company Victoria L., representative OFRA Cosmetics Caraïbes, is committed to fulfill orders received on its website and agrees to accept your order in the terms of these General Terms and Conditions.

By confirming your order you accept the entirety of these Conditions of Sale made available on the site acknowledge having a perfect knowledge, renouncing thus to take advantage of any contradictory document, the act purchase involving acceptance of these General Terms and Conditions.

Rule 1 - Purpose

These terms and conditions govern the sale by the company Victoria L. beauty products.

Rule 2 - Price

The prices of our products are indicated in euros all taxes (applicable on the date of the order), unless otherwise indicated and except expenses of treatment and forwarding.

For orders to countries other than the Guadeloupe you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights are not within the company's jurisdiction.

They will be at your expense and are your responsibility both in terms of returns and payments to the authorities and bodies in your country. We advise you about these issues with your local authorities.

All orders whatever their origin are payable in euros.

The company reserves the right to change prices at any time but the products will be charged on the basis of tariff in force at the time of confirmation of the order and subject to availability.

The products remain the property of the company Victoria L. until payment.

Warning: once you take physical possession of the ordered products, the risk of loss or damage of products are transferred.

Rule 3 - Orders

You can order:

  • Internet:
  • Mail (for professionals or residents of the island):

Contractual information is presented in French and will be confirmed at the latest at the time of checkout.

The company Victoria L. reserves the right not to accept payment, and not to confirm an order for any reason, particularly in the event of supply problems, or in case of difficulties with the order received .

Rule 4 - Validation of your order

All orders contained on the website implies acceptance of these Terms. Any confirmation of order implies your full acceptance of these terms of sale without exception or reservation.

The All data recorded and confirmed valid proof of the transaction.

You declare having perfect knowledge.

The order confirmation worth signing and acceptance of transactions.

A summary of your order information will be sent in PDF format via e-mail confirmation of your order.

Rule 5 - Payment

The fact to validate your order means for you the obligation to pay the quoted price.

The payment of your purchases is by credit card through the secure Paypal and Paybox.

The speed of the card is performed at the time of shipment of the order. If split deliveries, only the products shipped are debited.

Rule 6 - Withdrawal

Pursuant to Rule L.121-21 of the Consumer Code, you have a 14-day withdrawal period from the receipt of your products to exercise your right of withdrawal without any reasons or to pay a penalty.

The returns should be in their original condition and complete (packaging, accessories, note). In this context, you are liable. Damage to the product at that time may be such as to defeat the right of withdrawal. We note that in the context of cosmetics and for hygiene reasons we can not accept return of products already in use.

The return costs are your responsibility.

In case of exercising the right of withdrawal, the company L. Victoria will refund the sums paid within 14 days of the notification of your application and via the same means of payment used when ordering.

Loyalty points can be a request for refund or exchange. They are not used to pay for postage..

Rule 7 Availability

Our products are available as they are visible on the website and in the stocks. For products not stocked, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order we will notify you by mail. Your order will be canceled and no bank debit will be made.

In addition, the website is not intended to sell its products in large quantities. Therefore Victoria L. company reserves the right to refuse orders from a number of identical items.

Rule 8 - Delivery

The products are delivered to the shipping address provided during the order process, within the time specified on the order confirmation page.

In case of delayed shipment, an email will be sent to inform you of a possible impact on the delivery which you indicated.

As required by law, in case of late delivery, you get the opportunity to cancel the order in the terms and conditions defined in Rule L 138-2 of the Consumer Code. If meanwhile you receive the product we issue a refund and the cost of transport in terms of Rule L 138-3 of the Consumer Code.

If deliveries by a carrier, the company Victoria L. can not be held responsible for late delivery due exclusively to the unavailability of the customer after several appointments proposals.

Rule 9 - Warranty

All our products have the legal guarantee of compliance and the guarantee against hidden defects, provided by Rule 1641 of the Civil Code. In case of non-compliance of a product sold, it can be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made within 30 days of delivery.

Products must be returned in the condition in which you received them with all the elements (accessories, packaging, manuals ...). The shipping costs will be reimbursed based on the rate charged and the cost of return will be refunded upon presentation of receipts.

The provisions of this Rule shall not prevent you from enjoying the right of withdrawal under Rule 6.

Rule 10 - Liability

The products offered comply with French legislation. Responsibility for Victoria L. company can not be held liable for non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of import or use of products or services you plan to order.

Moreover, the company can not be held liable for damages resulting from misuse of the product purchased.

Finally responsibility Victoria L. company can not be held for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or presence of computer viruses.

Rule 11 - Applicable law in case of disputes

The language of this contract is translated in English. These terms and conditions are subject to French law. In case of dispute, the French courts shall have exclusive jurisdiction.

Rule 12 - Intellectual Property

All elements of the site are and remain the exclusive intellectual property of the company Victoria L. No one is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software, visual or sound. Any single link or hyperlink is strictly prohibited without the express written agreement of the company Victoria L.

Rule 13 - Personal data

The company Victoria L. reserves the right to collect personal information and personal data. They are necessary to manage your order and to improve services and information we send you.

They can also be sent to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also stored for security purposes, to meet legal and regulatory obligations.

According to the law of 6 January 1978, you have a right of access, rectification and opposition to personal information and personal data about you, directly on the website.

Rule 14 - Evidence Archiving

The company Victoria L. archive purchase orders and invoices on a reliable and durable as a true copy in accordance with Rule 1348 of the Civil Code.

The records of the company L. Victoria will be considered by all parties as proof of communications, orders, payments and transactions between the parties.